<aside> 📝 Context: Take Blip is a company that offers different chatbot services from the main software to a specialized support team: designers, developers, product managers, and data or artificial intelligence analysts.
</aside>
<aside> ⚠️ Problem: workshop facilitation is one of the most important steps in discovery most UX designers (new and old ones) don’t have chatbot workshop facilitation experience and don’t feel comfortable doing it.
</aside>
<aside> 💡 Solution: create a user-centric training method to help Take Blip’s UX Designers improve their skills and have a complete discovery step.
</aside>
<aside> 👩💻 UX/UI responsibilities: Led 3 other UX designers by conducting internal workshops for problem discovery, user surveys, data analysis, solution construction and testing, leadership presentation, and final validation.
</aside>
<aside> 🌟 Outcome: a hands-on teaching method: designers with experience play the stakeholder of a fiction company role, while the in-learn designer facilitates the workshop, having the first experience without the pressure of being in front of a real client.
</aside>
In July 2021, the new OKRs on Take Blip were defined and all Take.Seres (Take Blip’s employees) were able to volunteer to help make that goal a reality. It was then that I (Sâmya de Almeida), Acza Mariano and Wid Fernandes applied to participate in the following initiative:
KR — 70% of new UX ramps up within 3 months.
Objective — Create an environment where new CSPs’ UX can ramp up in record time.
This initiative aims to ensure that all new UX Designers learn and put into practice their knowledge of Inception, the workshop we use here at Take Blip.
Lean Inception is a book written by Paulo Caroli, published on October 11, 2019. The method addressed deals with an agile process, in which it is necessary to align and define the objectives, strategies, and scope of the product.
Inception ****is a workshop characterized by the gathering of people working on the same project. It aims, in addition to helping the team to discover and understand who the product will be developed for, to create an MVP (Most Viable Product) iteratively and incrementally.