<aside> 📝 Context: Take Blip is a company that offers different chatbot services from the main software to a specialized support team: designers, developers, product managers, and data or artificial intelligence analysts.
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<aside> ⚠️ Problem: the total number of employees at Take blip grew by 232%, which results in high demand of the HR team to solve doubts from employees about company processes.
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<aside> 💡 Solution: a complete, well-prepared and positive user experienced chatbot to solve the most common employees questions.
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<aside> 👩💻 UX/UI responsibilities: desk research, conduction of workshops, survey application/user research, conversational flow design, stakeholders validation, team engagment-alignment and processes documentation.
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<aside> 🌟 Outcome: a smart contact equipped with: active communication, artificial intelligence, and self-identity that connects with employees; a personalized data visualization integration; and a design process documentation pattern easily applied to other projects and contexts.
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According to Linkedin data, the total number of professionals in Take Blip grew by 232% in 2 years (April 2020 to April 2022). This growth results in high demand on the time of HR people who need to be available to help people from other positions in the company. The high demand, consequently, can generate effects such as:
And that's why we needed to find a more automated way to support, answer questions, and keep the information up to date.
You know how the saying goes: “The shoemaker's son never goes barefoot”.